Refund policy
Return and Refund Policy
30-Day Return Window
You may request a return within 30 calendar days after delivery. To begin a return, contact us at service@timberflare.com before sending the item.
Returns sent without prior authorization may be refused.
Return Eligibility
To qualify for a return, the item must be unused, undamaged, and in its original packaging with all included components. Proof of purchase is required.
Each TimberFlare portafilter handle is a one-of-one item. Natural characteristics visible in the product photographs, including wood grain, color, figure, resin pattern, and hand-finished surface variation, are part of the item and are not defects.
Order Cancellation
If you wish to cancel an order before dispatch, contact us as soon as possible. If the order has already been dispatched, it must be handled as a return after delivery.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, functionally incorrect, or different from the item ordered, contact us within 7 calendar days after delivery. Include your order number and clear photographs or video showing the item, packaging, and issue.
For an approved quality or fulfillment issue, TimberFlare will provide an appropriate replacement or refund and will cover reasonable return shipping costs when a return is required.
Return Shipping
For an authorized return that is not caused by a defect, damage, or fulfillment error, the customer is responsible for return shipping. Use a trackable shipping service and retain the shipping receipt until the return is completed.
Authorized Return Address
Do not send a return until customer service has approved it.
Authorized return address (returns only):
4388 Shirley Avenue
El Monte, CA 91731
United States
This is an authorized returns address only. It is not TimberFlare’s business, manufacturing, or dispatch address.
Inspection and Refunds
After the returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow up to 7 business days for TimberFlare to process an approved refund; the customer’s bank or payment provider may require additional time to post it.
Original import duties, taxes, customs charges, and customer-paid return shipping are not refundable unless required by applicable law or the return resulted from a TimberFlare error.
Warranty
This return policy does not limit the separate one-year limited warranty covering qualifying defects in materials or workmanship. See the Warranty Information page for details.
Seller and Customer Service
TimberFlare
Room 302, Unit 1, Building 8, Taojieling Community, Futian Street, Yiwu City
Jinhua, Zhejiang 311809
China
Email: service@timberflare.com
Phone: +86 178 9609 4006
Contact page: https://timberflare.com/pages/contact