Return & Exchange

Return & Refund Policy

📦 Quality Issues – 7-Day Refund or Replacement

If your item has a quality or functional issue, please contact us within 7 calendar days of delivery to request a refund or a reshipment. We will cover the reshipment cost for valid quality issues.

To initiate a quality-related claim, please email us at service@timberflare.com with your order number, a description of the issue, and relevant photos or videos.

🔄 General Returns – 30-Day Window

You may request a return for other reasons within 30 calendar days from the date your order was processed.

  • Returns for unshipped items without a valid reason will incur a 25% restocking fee.
  • Returns are only accepted for purchases made directly on timberflare.com.
  • Exchanges are not available. Please initiate a return and place a new order if needed.

✅ Return Eligibility

  • Items must be unused, in "like new" condition, and returned in original packaging.
  • Accessories should be complete, undamaged, and preferably unopened. If opened but unused, eligibility will be reviewed case-by-case.
  • Proof of purchase is required for all return or refund requests.
  • Returns without prior email authorization will not be accepted.
  • Please do not return items directly to the manufacturer.

💰 Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

  • Credit/Debit Card: Refund issued within 7 business days after approval (check with your bank for posting time).
  • PayPal: Refund issued within 3 business days after approval.

⏳ Late or Missing Refunds

If you haven’t received your refund, please:

  • Check your bank account again.
  • Contact your credit card company or bank — it may take additional time to post.
  • If you’ve done all of this and still haven’t received it, contact us at service@timberflare.com.

📬 Return Address (Authorized Returns Only)

Please contact us via email before returning your item. Unauthorized returns may be rejected.

Warehouse Return Address:
4388 Shirley Avenue, El Monte, CA 91731

📎 Additional Notes

  • Return shipping costs are the customer's responsibility unless the item is faulty or DOA (Dead on Arrival).
  • For verified quality issues, we will reimburse the return shipping after inspection.
  • We aim to respond to all return inquiries within 2 business days. Please check your spam/junk folder if you don't hear from us.
  • Returned items will be inspected before issuing any refund or replacement.
  • Unauthorized, incomplete, or improperly packaged returns may be refused.