Shipment & Delivery
Order Confirmation
After placing your order, you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check all details (country, street number, company name, unit, etc.) and contact us promptly if any corrections are needed. If you do not receive the confirmation email within 24 hours, please check your spam folder before contacting us.
Shipping
Delivery Area: United States (excluding restricted areas)
| Destination | Shipping Method | Courier | Handling Time (Business Days) | Transit Time (Business Days) | Cost |
|---|---|---|---|---|---|
| United States | Standard | FedEx | 1–3 | 7 | Free |
Shipment Restricted Areas for Drop Shipping: AS, MP, VI, PR, AK, HI, GU, AA, AE, AP
Shipment Restricted Areas for Self-arranged Shipping: PR, AK, HI, GU, AA, AE, AP
Delivery may take longer during peak periods, severe weather, or customs inspection. While we strive to ensure timely delivery, we are not liable for delays caused by circumstances beyond our control.
Tracking
Once your order has been processed and shipped, you will receive a Shipment Confirmation email containing your order number, shipping carrier details, and tracking number. Tracking updates may take up to 24 hours to appear on the carrier’s website.
If your parcel has already entered your country, tracking updates may be available through your local postal service’s website using the same tracking number.
If delivery fails or the parcel appears to be stuck, please first contact your local post office for the most accurate updates. For additional assistance, feel free to reach out to us at service@timberflare.com.
Note: Tracking is only available for 60 days after shipment. Please contact us within this period if you encounter any issues.
Delivery
We take great care to ensure that your order arrives in perfect condition. If your item is damaged in transit, please contact us at service@timberflare.com within 3 business days of delivery and include clear photos showing the issue.
If possible, please document the issue with the delivery carrier at the time of receipt (e.g., damaged packaging, soaked box, torn product).
Change My Shipping Address
If your order is shipping to an incorrect address, please contact us immediately at service@timberflare.com.
Missing Items
If your order is stuck in transit, returned, or lost, please contact us to request either a replacement or a refund. We're here to help!
About Tax
There are no additional charges once your order is placed. However, in rare cases, your local customs authority may apply VAT, duties, or other fees. We recommend checking your local customs regulations if you have concerns. Feel free to reach out to us — we’re happy to assist where possible.
Delivery Time Exceeded
Unexpected delays may occur due to customs inspections, weather, or logistical disruptions. If your delivery is significantly delayed, please email us within 24 hours of placing your order so we can investigate with the courier.
Please Note
- In the event of force majeure (e.g., natural disasters, strikes), order processing may be delayed.
- Your order will be shipped to the address entered at checkout. Orders returned due to incorrect or incomplete addresses may be reshipped at your expense.
- If the return is not due to a product quality issue, customers are responsible for the return shipping cost.
Contact Information
Email: service@timberflare.com
Operation Center and Warehouse: 4388 Shirley Avenue, El Monte, CA 91731